THE BOTTOM LINE - ANSWERS TO YOUR F.A.Q.'s (Frequently Asked Questions)

Tools Unlimited is a retail store selling to the general public and trade supplies to tradesmen and industry.
We carry most of the everyday popular items but because of the huge range of products available and the diverse trades that exist , often specialist requirements, we may need to order from one of our suppliers. Our list of supplies is extensive and continually expanding.

We cannot supply every brand; no-one can.
Where we cannot get a particular item, we often can suggest a suitable alternative.

We are a retail store, but list many items on our internet site as well as eBay (the worlds largest online auction site.) If you cannot find an item on these site, please enquire, as we generally will ship what we sell. (Be aware that heavy and/or bulky items can be very expensive to ship.)
For further info, see our Delivery page.

We sell products we would be happy to use ourselves and try to treat customers in the manner we would want to be treated.

eBay SALES

All products and items sold through our eBay site are brand new. All purchases are inclusive of GST and come with a legitimate tax invoice.
Items are covered by the applicable manufacturers warranty the same as if purchased over the counter in our shop.

For information about refunds and returns, see our Shipping & Returns page.

We take very seriously your obligation to purchase an item if you select a Buy-It-Now option, bid or win an auction according to eBay's user guidelines.
We are out of pocket if you do not follow through with payment, as we are still obliged to pay listing and final value fees for the listing.
If you feel that you no longer want the item or have made a mistake in the purchase, please discuss it with us as we may be able to negotiate an alternative or come to an agreement about canceling the purchase.
in most cases, you would need to follow the eBay procedure for mutually agreeing not to proceed with the transaction, so as we not be libel to pay the associated fees.

FEEDBACK
We always leave feedback after your purchase is finalised.
This is sometimes delayed by up to 2 weeks, but it will be left in due course.

Negative feedback will be left for those who deserve it.

Non paying bidders will be left a Non Paying Bidder strike, will receive negative feedback and be blocked from our listings in the future unless we are contacted and agree to waver them.

SHIPPING

Buyer pays all shipping, registration and insurance costs as required (Shipping via Australia Post unless otherwise arranged).

Item sent only after all payments have been cleared.

Care will be taken to ensure packaging remains secure and is sufficient for item protection.
Where special packaging is required, an additional charge may be applied.
Parcel insurance, if required, is additional to any stated shipping costs. Please specify requirements upon completion of sale if registration, extra packing or insurance, etc is required.
Lost Parcel Tracking Service may incur an additional fee as levied by Australia Post.
Our responsibility ends with the lodgment of the parcel at a Post Office. (or courier / freight service if applicable) Pre-paid Post office parcel sachets may be used at our discretion.

Shipping charges are based on the weight or deemed weight of parcel according to Australia Post. In some cases, an small additional amount may be included to cover the cost of materials and/or labour. It is not our aim to profiteer from the shipping of items.

eBay does not claim to be the cheapest way of purchasing an item as many believe.
However, what we offer with our eBay listings is a safe and convenient method of purchasing tools at realistic prices and prompt shipping no matter where your location. Many of our prices are below the recommended retail prices, whilst our auctions will have start prices which are considerably less than the retail price.

PAYMENT

Payment for online purchases is offered with the following methods:
Bank deposit - either directly at a Bendigo Bank Branch or by bank or internet banking transfer.
Credit Card - EFT by phone (Credit cards - Visa and Mastercard accepted) Ring: (03) 5444 1847

Money Order - Available through Australia Post Offices and branches.
Bank Cheque - Available from your local bank branch.
Cash - online purchases can be paid for over the counter at the ship if local pickup is required.
PayPal - Pay with PayPal and you may be covered for up to $3,000. Conditions apply.

Payment should me made promptly. (within a week, unless by prior arrangement.) If you have not payed within a week and have not contacted us, you may be sent a reminder. Following the second week, you may receive an email from eBay as a non-payment dispute will be started. Failure to pay will result in negative feedback given, being blocked from future buying and a non-paying bidder strike being issued by eBay. This may subsequently lead to suspension from eBay.
Please contact us if you have difficulty in paying - we are not unreasonable in these matters.

MORE F.A.Q.'s (Frequently Asked Questions)

Q: Do you have catalogues?
A: Often we have sale catalogues of specials from our different suppliers. Some may be included when a parcel is sent to you. If you do not receive any, please let us know as we can post them out. These are also available over the counter.
A special Product Guide Catoologue on CD has been produced and can be included with your purchase by request. It contains many product guides and catalogues from our suppliers.

Q: How soon will my item be shipped?
A: We endeavour to keep listed items in stock, ready to be shipped, however we occasionally get caught short inadvertently. Unless you are advised otherwise, we will generally ship within the next working day of the acknowledgement of receipt of your payment. If there is an expected delay, you will be notified.

Q: Can I pick up the item?
A: Yes, you are more than welcome to pick up the item/s from our store during normal opening times: 08:30 AM to 5:30 PM Mon - Fri and 09:00 AM to 12:00 Midday Sat. [MAP]

Q: How do you calculate shipping charges?
A: Shipping charges are generally based on an estimate of the actual shipping weight or deemed weight, (whichever is greater) as specified by Australia Post. As a result of the requirement to base the parcel on a deemed weight in the case of light, but bulky items, an item may actually cost more to send than is expected. In some cases, an small additional amount may be included to cover the cost of materials and/or labour. Please confirm shipping charges with us, if in doubt.

Q: Will you ship internationally?
A: Whilst we do not specify international shipping rates, we will however consider sending an item to an international destination. Shipping can be by air or in some cases by economy sea freight.
We will generally only ship an item under the 20 Kg Australia Post limit unless special arrangement is made. All international purchasers should contact us first to get a price on shipping an item, as it if often more expensive than imagined

Q: I need the item fast. Can it be sent express?
A: Yes, parcels can be sent express, but be aware that as we are based in a provincial city, some delays do occur and guaranteed overnight delivery is only valid to certain locations. Express parcels do, however, receive priority through Australia Post and will go by airfreight within Australia were available. For more information, refer to Australia Post's website or contact us.

Q: Can I combine online purchase items together to get a cheaper shipping rate?
A: Yes, we will combine items where feasible and base the shipping charge on an estimate of the combined parcel weight and size. Please contact us for more information.